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Legal

Terms of Service

Agreement governing your use of CIPAG’s website, services, and membership.

Last Updated: May 1, 2026

1. Acceptance of Terms

By accessing the CIPAG website, registering for membership, or purchasing any certification or service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our services.

2. Eligibility

You must be at least 18 years old and possess the legal capacity to enter into a contract. Membership and certification are open to public administration professionals, civil servants, policy analysts, academics, and governance practitioners worldwide. We reserve the right to verify your professional standing.

3. Account Registration & Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorised access. You are liable for all activities conducted through your account.

4. Membership and Certification

All membership and certification applications are subject to review and approval by CIPAG. We reserve the right to reject any application that does not meet eligibility criteria or that contains false information. Membership tiers and certifications are non‑transferable.

5. Fees and Payments

Fees for membership, certification exams, and events are as published on our website. All fees are in US dollars unless otherwise stated. Payments are processed securely via third‑party gateways. Fees are non‑refundable except as expressly stated in our refund policy. Any chargebacks or disputed payments may result in immediate suspension of membership.

6. Code of Professional Conduct

All members must adhere to the CIPAG Code of Ethics. Violations may lead to disciplinary action, including suspension or expulsion.

7. Intellectual Property

All content on this website – including text, graphics, logos, exam materials, and courseware – is the property of CIPAG or its licensors. You may not reproduce, distribute, or create derivative works without written permission. CIPAG® and other certification marks (CPA®, CGP®, CACS®, PFM™) are registered trademarks.

8. User Conduct

You agree not to:

  • Use our services for any unlawful purpose.
  • Attempt to gain unauthorised access to our systems or other users’ accounts.
  • Submit false or misleading information in your membership application.
  • Share exam questions or answers with third parties.
  • Harass, abuse, or threaten other members or staff.

9. Third‑Party Links and Services

Our website may contain links to third‑party websites (e.g., payment processors, exam proctors). We are not responsible for their content or privacy practices.

10. Disclaimer of Warranties

CIPAG provides its services “as is” and “as available”. We do not warrant that the website will be uninterrupted or error‑free, or that certification guarantees employment or promotion.

11. Limitation of Liability

To the maximum extent permitted by law, CIPAG and its officers, directors, and employees shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability shall not exceed the fees paid by you in the preceding 12 months.

12. Indemnification

You agree to indemnify and hold CIPAG harmless from any claims, losses, or damages arising from your violation of these Terms or misuse of our services.

13. Termination

We may suspend or terminate your membership and access to services if you breach these Terms, fail to pay fees, or violate the Code of Ethics. You may cancel your membership at any time by written notice, but fees are non‑refundable.

14. Governing Law

These Terms shall be governed by the laws of the District of Columbia, USA, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration in Washington D.C. in accordance with the rules of the American Arbitration Association.

15. Changes to Terms

We may revise these Terms from time to time. Continued use of our services after changes constitutes acceptance. It is your responsibility to review the Terms periodically.

16. Contact Information

For questions about these Terms, contact us at legal@cipag.us.